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Frequently Asked Questions

SIZE GUIDE
a chocolate cake with chocolate drip and macaroons on top

Mini Cakes (5-10 dessert servings)

  • 5″ diameter x 4″ height (only available from our MINI COLLECTION)
  • 6″ diameter x 4″ height (available for customisation & mini collection)

Party Cakes (20-30 dessert servings)

  • 7″ diameter x 6″ height (available for customisation & party collection)
  • 8″ diameter x 6″ height (available for customisation & party collection)
White buttercream cake with buttercream flowers and sunflower on top
Nude white frosted wedding cake with flowers

Small Tiered Cakes (30 dessert servings)

 

  • Tier 1: 7″ diameter x 6″ height
  • Tier 2: 5″ diameter x 6″ height

Cake board: 10″ diameter
Cake stand: 10″ or more

Medium Tiered Cakes (40 dessert servings)

 

  • Tier 1: 8″ diameter x 6″ height
  • Tier 2: 6″ diameter x 6″ height

Cake board: 12″ diameter
Cake stand: 12″ or more

Two tier White wedding cake with white flowers and gold flakes
Two tier faded pink cake with pink and red flowers with macaroons

Large Tiered Cakes (50 dessert servings)

 

  • Tier 1: 9″ diameter x 6″ height
  • Tier 2: 7″ diameter x 6″ height

Cake board: 12″ diameter
Cake stand: 12″ or more

a chocolate cake with chocolate drip and macaroons on top

Mini Cakes (5-10 dessert servings)

  • 5″ diameter x 4″ height (only available from our MINI COLLECTION)
  • 6″ diameter x 4″ height (available for customisation & mini collection)
White buttercream cake with buttercream flowers and sunflower on top

Party Cakes (20-30 dessert servings)

  • 7″ diameter x 6″ height (available for customisation & party collection)
  • 8″ diameter x 6″ height (available for customisation & party collection)
Nude white frosted wedding cake with flowers

Small Tiered Cakes (30 dessert servings)

 

  • Tier 1: 7″ diameter x 6″ height
  • Tier 2: 5″ diameter x 6″ height

Cake board: 10″ diameter
Cake stand: 10″ or more

Two tier White wedding cake with white flowers and gold flakes

Medium Tiered Cakes (40 dessert servings)

 

  • Tier 1: 8″ diameter x 6″ height
  • Tier 2: 6″ diameter x 6″ height

Cake board: 12″ diameter
Cake stand: 12″ or more

Two tier faded pink cake with pink and red flowers with macaroons

Large Tiered Cakes (50 dessert servings)

 

  • Tier 1: 9″ diameter x 6″ height
  • Tier 2: 7″ diameter x 6″ height

Cake board: 12″ diameter
Cake stand: 12″ or more

FLAVOURS

There is a variety of cake flavours already available for selection in our online store. If you are looking to purchasing a customised design with a custom flavour, please message us ahead of time to find out if that is possible. Please keep in mind that not all flavours are suitable in a cake form and we may not accept it if we feel that it doesn’t meet our standards.

 

Here are our Most Popular Flavours to make your pick easier.

  • Mint Chocolate (Chocolate sponge | Mint infused buttercream | Chocolate chips)
  • Mars Bar (Chocolate sponge | Chocolate ganache | Hershey’s caramel)
  • Coffee Bean (Chocolate sponge | Intense coffee buttercream |  Chocolate ganache)
  • Reece’s (Chocolate sponge | PB buttercream | Chocolate ganache)
  • Jamaican Dark chocolate (Chocolate sponge | Jamaican dark chocolate ganache | chocolate buttercream)
  • Very Berry Raspberry (Vanilla sponge | Raspberry infused buttercream | Raspberry chunk jam)
  • Oreo Madness (Vanilla sponge | Oreo chunck buttercream | oreo crumb | chocolate ganache)
  • Zesty Lemon (Vanilla sponge | Lemon infused buttercream | Lemon curd)
  • Matcha Lover (Vanilla sponge | Matcha buttercream | White chocolate ganache)
  • The Classic (Vanilla sponge | Vanilla bean buttercream)
DIETARY RESTRICTIONS

We believe that EVERYONE should be able to enjoy our cakes! So, we cater our services to variety of dietary needs in both the online store and customized cakes.

Online store: currently offers Standard Cakes and Sugar Free Cakes.

Customized: currently available for Standard Cakes, Sugar Free Cakes, Gluten Free Cakes and Vegan Cakes.

AVAILABLE DESIGNS
CUSTOM DESIGNS

You are able to customise your cakes with us by simply filling out one of our enquiry forms in any of the suitable pages for your event. After receiving your form, we will email you a quotation within 24 hours and proceed to assist you with any design ideas and guide you through our process.

FONDANT

Please keep in mind that we DO NOT take any fondant cake designs as of mid 2020. This decision was taken as we are a brand that is specialised in our buttercream designs and do not want to provide our customers with cakes that do not meet our standards.

 

PACKAGING

Make this beautiful cake your gift! Whether you purchase your own cake or buy it for a loved one, we are bringing a new meaning into gifting cakes. Our extra attention to detail in packaging is all about putting a smile on that special someone’s’ face as they receive our beautifully cakes.

With the current situation, we are aware of the need to ensure that our cakes are packaged in a way that is hygienic and gives you a peace of mind. Therefore, our cakes are completely sealed inside a box prior to delivery and handled with care until you receive the cake.

WHEN TO ORDER

As we offer a variety of cakes from online purchase to custom cakes, we have different turnover times to ensure that we provide you with a cake that exceeds your expectations.

Mini collection & Party Collection: Require a minimum of 24hrs notice.

Sugar free collection: require a minimum 48hrs notice

Custom cakes: require a minimum 1 week notice for each design.

Please keep in mind that we always recommend ordering your cake as soon as you know the date that you need it for, as that’s the best way to make sure we can serve you.

DELIVERY

With current restrictions being put in place, we are doing our best to ensure that we can provide our services with convenience and safe accessibility. This is why we have implemented contactless delivery to help you feel safer during this period.

Delivery hours: 10am – 2pm

                       6pm – 9pm

We will send text messages on the day of the delivery to confirm an accurate delivery time for you. If you require a more specific delivery time, please add that into the note section on all online orders or inform us through a message.

Read more about it here.

PICK-UP

Anyone who wish to pick-up the cake order, we are also addressing this by providing contactless pick-up from our location in Narre Warren to ensure the safety of everyone.

Pick up hours: after 10am.

Please confirm a pick-up window of 30mins upon purchasing your order or send us a message the day before to let us know so we can be ready for you with your cake.

Read more about it here.

OPERATING HOURS
  • If you would like to chat to someone over the phone, please call within 11am-5pm (Mon-Fri).
  • Pick-up is available from Narre Warren after 10am (Every Day) but it is important that you provide with a 30 minute window for your exact arrival. If you fail to arrive within the time frame you provide, we cannot guarantee that we will be available to hand you the cake as we may be out for deliveries. Please notify us if something out of your control occurs as we will do our best to help you!
CANCELLATION POLICY

We have set this cancellation policy after taking into consideration that we all face unforeseeable situation in our lives.

Online store orders: after receiving payment, we will only provide a full refund if you inform us 48hrs in advance.

Custom cakes:

  • Full refund if cancelled before 7 days
  • 50% refund if cancelled before 72hrs
  • No refund given if cancelled within 72hrs.